Staff training is an absolutely vital aspect of introducing an EPOS system to your business. There is no point in making the significant investment of buying a new system if you aren’t going to make the commitment to make sure everything goes smoothly.
In this blog, we will outline some steps that you can take to improve this process and make sure that you hit the ground running when it comes to your personal business EPOS system.
Three Tips for Undertaking Successful EPOS Training
There are three methods which can help you develop a successful training programme to streamline implementing EPOS into your business:
- Set aside adequate time for proper training
- Provide incentives to encourage staff to adapt
- Appoint various EPOS ‘experts’ and leaders
Schedule Adequate Training Time
You need to make an effort when it comes to implementing a new EPOS system, and this will require setting adequate time aside to get everyone up to speed. Additionally, you need to do this at the right time.
Naturally, in order for people to learn the ins and outs of the system, it has first to be installed completely. After all, the system has to be ready in its final form so that the staff can practice properly.
Make sure that to begin you set aside a formal training event which lasts for at least a couple of hours. It is always worth asking the company or manufacturer you buy the system from whether they have any training staff available, or at least make sure someone within the company has got to grips with it.
In order to make sure there are no distractions it might be best to schedule this session outside of regular work hours. If you have an unusually large team of staff, it might be best to stagger the session, taking different groups at different times.
If you think you will struggle to get everyone together outside of regular working hours, it might be best to appoint someone to go through each and every employee one at a time and spend an appropriate amount of time showing them how it works on the job.
Occasionally, staff can be resistant to change. If they have done things a certain way for years, they may believe that any ‘improvements’ are just unnecessary complications which disrupt in their day-to-day operations.
Occasionally, a carrot and stick approach is required in order to encourage them to adopt the new system. You can do this in a few ways, but one of the best methods is to arrange some form of competition.
For example, in a retail environment, you might have a sales competition. Whoever makes the most EPOS sales on the shop floor might earn a day off or some other form of prize. Everyone wants a day off, so he or she will quickly get used to using the equipment to drive sales ensuring the competition soon pays for itself.
In other environments where it is a bit more difficult to measure individual success, you might even offer a lesser prize to staff who can all perform specific actions when asked. This will encourage staff to learn the ins and outs of the equipment so as to not miss out on the bonus!
However you want to do it, make sure that even the most suborn employees have every reason to adopt the new way of doing things!
Appoint EPOS ‘Experts’
Having one-on-one time with every member of staff regarding the EPOS system might be a task that is far too large to be reasonable. However, taking the time to train one or two staff to be sort of ‘ambassadors’ for the new system can be incredibly worthwhile.
These staff can be ports of call for any other employees who are struggling to get to grips with the new system. By having someone available for anyone with any questions you can avoid unnecessary mistakes and hold-ups.
These experts can be anyone from managers and supervisors to any member of staff that you trust. The only thing we suggest is that you prioritise the training of full-time staff for the obvious reason that they will be around the most to help out their colleagues.
Fast and Reliable Repair Support
Although EPOS systems will streamline countless processes within your business and expedite your day-to-day operations, there is no getting around the fact that, like any technology or machinery, it can break.
Faults in the system can lead to significant disruption without an efficient repair process in place. Elcomatic fills this gap and allows you to take advantage of both reliable and fast repairs which will let your company waste no time getting back to business.
Give us a call now on + 44 (0) 1294 274914 to make an enquiry or book in a repair.
Alternatively, fill in our contact form, and one of our personnel will be in touch as soon as possible.