The introduction of EPOS equipment is changing how many industries do business. However, from small enterprises to huge corporations, in order to implement EPOS equipment smoothly, you need to ensure that you have a plan in place.
Throughout this article, we will offer a few tips which can help you to make sure you get the most out of your new system. Make it a help, not a hindrance!
If you do have an EPOS system and any of it starts to malfunction, give us a call today on + 44 (0) 1294 274914.
Three Steps to Creating an Effective Training Programme
EPOS systems are amazing, but you will need to carry out thorough training in order to make sure the transition doesn’t cause any disruption:
- Offer incentives for staff without the programme.
- Take the time to carry out thorough training.
- Pick some staff to ‘lead by example’.
Offer Incentives and Rewards
Many employees get into a rhythm and might take a bit of encouragement to change their methods. A lot of people believe that they have found the ideal and most efficient way of doing this and any new systems are unnecessary.
In order to offset this potential for disruption, you might need to offer some rewards for getting involved. There are lots of ways to do this, but one of the most effective methods is to start a competition.
The exact competition naturally depends on your industry. For example, if you run a shop, you might want to start a sales competition. For example, you could offer anyone who gets the most sales on a new mobile computer a day off or half day off. You’ll quickly find people eagerly getting used to the new setup.
No matter what sort of competition you set up, stubborn and set in their ways employees will need some encouragement to make the change.
Schedule Adequate Training Time
When you are having a new EPOS system introduced to your business you need to make a concerted effort to ensure everything goes smoothly. You cannot just expect these things to happen automatically.
When the system has been installed, you need to make sure to have a training event. Often, the manufacturers that created your particular product will offer some training to make sure to inquire about that. At the very least, ensure that at least one person in your company knows the system inside and out.
There are two things to consider when it comes to organising your training event:
- Consider scheduling the training session during hours outside of your opening hours so as to minimise any distractions.
- If you have a very large group of staff, divide your workforce up and train them at different times.
We appreciate that it isn’t always possible to get everyone together when your business is ‘closed’. Instead, you could assign someone who is well-acquainted with the system to teach each individual employee about how the software works.
Make Sure to Assign EPOS Experts
As a business owner, if you have a relatively large business, it is unrealistic to try and approach each and every member of your workforce to train them. However, choosing a couple of employees to do this on your behalf can make the whole process much more fluid.
This means that when another employee is having trouble or needs to ask a question, they are able to approach one of these EPOS ambassadors. Having some of your most friendly staff available for help should minimise mistakes and so on.
You do not have to appoint a manager or team leader in this role; it just has to be someone that you are sure can handle the responsibility. However, it can be beneficial to appoint someone who already has some authority if they are going to be stopping and advising other staff.
EPOS systems will revolutionise your business, and there are very few industries which they have not changed significantly. However, you need to accept and prepare for the fact that it can break and malfunction like any other type of technology.
Once your company comes to rely on an EPOS system, you need to make sure you have a quick and reliable repair process available to minimise disruption. At Elcomatic, our experienced technicians in our dedicated repair facility will quickly resolve the issue.
Call us now on + 44 (0) 1294 274914 to make an inquiry or schedule a repair.
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